These terms and conditions were last updated on
09/06/2016. Use of our website and the sale and
purchase of goods from the website are governed
by our terms and conditions as set out below.
1. Description of Goods
Whilst we take the utmost care to ensure the product
descriptions, pictures, information and prices are
accurate, we do not accept liability for any inaccuracies,
errors or omissions. Colours may vary slightly from
those shown on the website due to the limitations
of Internet technology.
In line with
our policy of continuous product improvement, SolarShop
reserves the right to change, vary or alter the
product specification without prior notification.
2. Payment Methods & Prices
You may purchase products from this site using Paypal
and all major credit and debit cards. All other
payment methods must be agreed before purchase.
For any queries on payment please
Telephone: 01256 352502
All prices are in G.B. pounds sterling
(£) and credit / debit card transactions for
orders outside the UK will be converted by the card
company at their current exchange rates.
Prices are subject to change without
notice, hence any subsequent purchases of the same
product cannot be guaranteed at the same price.
Orders are accepted at our sole
discretion and we maintain the right to decline
orders without giving an explanation.
3. Sales Tax
If required Value Added Tax (VAT) is calculated
based on shipping destination and will be included
in the price. For orders shipped to destinations
outside the EU orders may be subject to local sales
tax or import duty. These are not included in our
prices and customers remain liable for payment of
these taxes or duties.
4. Delivery Arrangements
Normal delivery is within seven - ten business days
subject to availability. We will notify you if your
goods are not able to be despatched within this
timescale. Where goods are temporarily out of stock
we will contact you so that you may choose between
a refund on the item, having it shipped when it
is back in stock or selecting an alternative product.
Any delivery times quoted are estimates,
based on availability and normal delivery time,
in working days.
5. Guarantee
All products supplied are covered by a manufacturer’s
guarantee. Terms and conditions vary from product
to product.
6. Your Right To Cancel
You have the right to cancel your order within seven
working days of delivery and return the goods supplied
to us for a refund of the price of the goods. You
must notify us in writing during this period of
your intention to cancel by
Letter to:
SolarShop
Highfield Chase
Basingstoke
Hampshire
RG21 7SA
or
Email to:
customer-service@solarshop.co.uk
Any goods supplied must be returned
to address above at your own expense within the
seven days of your notice to cancel. Providing the
goods are returned in their original condition,
you will receive a refund of the price of the goods
less an administration charge of £7.50 within
30 days of giving us your notice to cancel.
Unless the goods are defective,
damaged or not as specified on your order acknowledgement,
you are responsible for the cost of returning the
goods. We recommend that you use Recorded Delivery,
as proof of shipping is not proof of receipt. If,
however, the goods are faulty then the postage costs
will be refunded.
7. Customer Service
Should you have a complaint with the service or
product we provide please contact Customer Services
by e-mail:
customer-service@solarshop.co.uk
Telephone: 01256 352502
We aim to:
• Acknowledge complaints within 5 working
days
• Advise you how long it will take to resolve
the complaint
• Keep you informed throughout the process
8. Trademarks and Copyright
ALL RIGHTS RESERVED. Any use, printing or copying
of materials on this website, other than in the
course of browsing, selecting products and ordering
from us, is strictly prohibited. Any framing of
this website is prohibited.
9. Security
Security is one of our highest priorities and we
take every precaution to protect your personal information
both online and offline. Information requested when
registering or ordering goods (including your credit
/ debit card details) is encrypted with SSL (Secure
Socket Layer), the industry standard encryption
software.
10. Privacy Statement
This privacy statement applies solely to information
collected through this website.
10.1. Information Collection and
Use
We are committed to protecting your privacy. We
or our Associates use the information you provide
us with to process orders or to assess which product
is best suited. We will only use the information
that we collect about you lawfully in accordance
with the Data Protection Act 1998. We will not sell,
share, or rent this information to other vendors
other than as disclosed in this statement. During
the registration or ordering process we collect
some or all of the following information:
• Your name and address
• Your contact telephone numbers (to enable
us to contact you in the event of a query)
• Your e-mail address
• SolarShop does not hold your information
for credit / debit card purchases, all purchases
are proccessed via PayPal
11. Legal
The contract will be governed by the laws of England
and Wales and you agree to submit to the jurisdiction
of the English courts.
These terms and conditions do not affect your statutory
rights as a consumer.
